Here is a list of questions we're often asked. If your question isn't here, please feel free to contact us.
How much food should I order for my pet?
There are general recommendations based on ideal weight of your pet. Both dogs and cats have guidelines written by ASPCA and the like. You can find links to start the process below. But - just as you and your neighbor will differ in amount of food eaten, so will your pets. You will need to find the right amount on your own. If you have trouble finding the right amount, we suggest keeping a journal for one week. In it, note what the food is, the calorie content, and the amount that you feed. Note if your pet eats it all, and how long it takes. Now take that info to your vet and get their recommendation.
If you want your pet to lose weight, please do that under the supervision of your vet.
If you like feeding a larger quantity of food, you can choose a food that has a lower calorie content. Likewise - if your pet prefers a smaller quantity, choose a higher calorie count.
You can find a dog food calculator here.
For cat food:
A healthy, active 8-pound adult cat requires about 30 calories per pound per day. So, the average 8-pound cat requires about 240 calories per day. A base count that you can use to start is to feed between 20-35 calories per pound of cat, per day. After a few days or a week, you can re-evaluate if this is the correct amount of food.
We will be creating our own calculators for both dogs and cats soon.
What are the food ingredients?
You can find an ingredient list on each product's recipe page. If you'd like more detail, feel free to contact us.
In general though, our recipes are made up of between 5-8 items - mainly a protein, a carb, 1-3 vegetables, water, ground flax seed and a supplement (egg shell calcium for dogs, Feline IT for cats). We do not add chemicals, preservatives, fillers. Everything in our recipes are human-grade "generally recognized as safe" food. We've tasted our recipes ourselves.
Are your foods organic?
Our first round of foods will be conventional. We hope to add organic recipes as time goes on, depending on market demand.
My pet is allergic to something. How can I know if your food is safe?
Take a look at the product pages to see what's inside each recipe. Then you can contact your vet to ask about if this product is appropriate for your pet with allergies.
Just a note though - many pets are diagnosed as "allergic to xxx" when what they really react against is the process of drying food into kibble. Again - check with your vet, because some pets really are allergic to certain foods - but we believe so much in fresh cooked food that we encourage you to try it out. If you are uncertain, try cooking that food yourself and see how your pet reacts. A common allergy is chicken. So - if you've been told that your pet is allergic to chicken, try boiling some chicken and feeding it to them. I'll be willing to bet that in 90% of your pets they are not really allergic to chicken. They are allergic to the chemical process of making chicken into kibble that is shelf-stable.
How long can my food be kept in the freezer? How about the fridge? Or in my pet's bowl?
Our food is safe to be kept in the freezer up to 2 years. We personally like to use it within a few months - to lower the chance of losing some of the nutrient - but it's safe to eat well beyond that.
Our food is safe in the fridge for about a week to 10 days. Some refrigerators are better than others, and some are cooler than others, so it's hard to exactly say what's safe. Generally it's safe for as long as your leftovers are, plus a little longer because of the makeup of the food (it's more like a stew than a naked piece of meat).
If the food sits out at room temp, you can treat it just like you would your own food. If it's on the counter or in their feeding bowl for more than a couple hours, it's probably time to toss it.
I am vegetarian / vegan and won't keep meat in the house. Do you have any options for my pet?
This is a tricky one, since cats are carnivores and dogs are omnivores. Domestic dogs have progressed into the "human" food chain - in that they utilize the nutrients in carbs, in veggies, etc. Dogs can be healthy without meat, but they have to be monitored and have supplements. Cats however - are still much closer to their wild cousins, being nearly true carnivores.
We do believe in helping you find a way to give your pet the best food possible. You can try out our recipes made with fish - for example - and we are happy to work with you to create a diet that works for you. Feel free to contact us with your recipe ideas or questions.
Why should I choose fresh food instead of kibble?
There are a lot of reasons to stay away from kibble. Here's a short list:
-Moisture content. Number one reason for fresh food. Cats tend to not drink water easily, believing that their moisture needs are met by their food. Dogs drink more readily, but studies have shown that when dogs are fed dry food, they only drink about 2/3 of the water they need in order to be healthy. If they get their moisture from their food, they are much healthier.
-Kibble is dried with chemicals and preservatives. This is not healthy.
-Dried food does not retain as much nutrient as fresh food.
-Kibble contributes to bad breath, tooth decay, and smelly poop.
-Kibble contains a lot of allergens.
-Remember when your grandma's dog lived for over 20 years? It was fed fresh food.
-Kibble is formulated to be cheap and shelf stable. Fresh food is formulated to be nutritious and delicious.
I've heard that raw diets are best for dogs and cats. Why do you cook your food?
While it's true that some raw food diets do well with some animals, there is generally too much risk involved in making raw food. Especially when it's being prepared, then delivered to you. We think the benefits of raw food (higher nutrient counts for example) can still be achieved with light cooking. We generate the highest level of nutrient conservation with the highest safety profile by using our method.
Why do you freeze the food?
We really freeze only for the ease of delivery. And it's a safe way to hold on to stock for a week or 2 with no loss in food quality. If you choose to freeze it at home, that's fine... just remember to put it in the fridge overnight in order to thaw it for use. If you choose to refrigerate your food, it will last at least 7-10 days if it's kept in a standard cold fridge. And it will be easy to feed your pet when it's dinner time!
I left my food on the counter too long... is it still safe?
While we can't definitively answer this because we don't know the exact variables involved... like how hot it is in your kitchen... we can say that we tested this. We left a 1 lb. container sitting out for about 5 days. It was not frozen; it was directly after packaging - so it started a bit warm. Our results were this: after sitting for 8-10 hours we'd still use it. Longer than that we'd toss it. Again - you'll have to make the judgement yourself. Even after 5 days it did not smell rotten, just pretty "yeasty" as if something was growing inside. It actually swelled the container and popped off the lid.